Protect my Client from fraud and not give them there pay full letter 3rd party collection agency!

Hi my name is Ms. Mabone and I was make payments, with this collection agency and the name of the company is Critical Resolution Mediation and they never gave me my paid full letter that clear up pay off my debt. Expert Legal Debt Consulting Services help me out with their Legal Debt Credit Counselor gave me some assist on getting my money back from these "fraud" company send they would not provide me with paid full letter under the Fair Debt Collection Practice Act . I just want to thank Ms. Butler my Legal Debt Credit Counselor for all her assist help me out .